We do not accept returns of any kind unless your item is damaged. You must send us a photo of the damaged item within 48 hours of receiving it.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send an email to firstname.lastname@example.org and send your item to:
11025 Westlake Drive,
Charlotte, NC 28273
Shipping rates and times are based on the option you choose during checkout.
DON’T FORGET your apartment or address number if you have one. If your address is not supplied to us correctly we are not responsible for lost packages or re-shipments. In case of re-shipment BUYER is to pay shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.